Our normal shipping time depends on your location. Please refer to the information below:
Before you proceed with contacting customer service for claiming warranty for your drone, please follow the bullet points below for a faster transaction with us:
After making sure that your product is eligible for warranty claim, please be ready with the following information:
There are a number of factors that might be affecting your drone’s capability to sync with the controller. Please follow the bullet points below:
There are a couple of possible reasons why your drone is dropping mid-flight. Please follow the bullet points below:
Please refer to the bullet points below for the factors that may be affecting your drone’s flight capability:
There might be a couple of reasons why your device is not able to detect the Wi-Fi access point of the drone. Please refer to the bullet points below:
The correct application to download for your drone should be present on the USER MANUAL. Please refer to the drone’s USER MANUAL for this information. If you’re not able to find the app despite searching for it as per the USER MANUAL, please contact customer service.
Please confirm the following:
If the app is crashing/showing a black screen upon launching, it may be encountering some device issues:
Fly-away drone incidents are not covered by our standard warranty. You may contact our customer service for more information regarding this.
There might be a couple of reasons why your drone is not flying as usual. Please refer to the bullet points below:
If the drone is powering on properly but is not following your commands properly/completely, there might be something wrong with the controller. Please refer to the bullet points below:
There may be a couple of factors on why your drone’s propellers are not spinning. Please refer to the bullet points below:
There are a number of factors that might be affecting your drone camera’s capability to shoot media. Please refer to the bullet points below:
Most of the time, if the RC Truck doesn’t move, it might have problems with the batteries.
If the truck doesn’t follow your commands properly on the controller, it might be a problem with the connection.
If the truck keeps cutting off from the remote, it might be due to your location, or the batteries.
Usually, slow speeds may be due to your duration of use.
You may contact our customer service. In order to get the best help as possible via our customer service channels, please prepare the following:
If the part is SOLD OUT, please wait for 2-3 weeks for us to replenish the stocks. You may contact our customer service to get more information about the specific part you need.