I can’t see the photos/videos taken on my device!
Please confirm the following:
- Please make sure that you have connected to the drone’s Wi-Fi access point and downloaded the correct app for it.
- Check if your device’s memory is full.
- If your device’s memory is full, you won’t be able to save media from the drone. Please clear up some space on your device memory for the drone’s media.
- Have you viewed the photos/videos on the application first?
- If you haven’t done so, please view the media on the app first. Press the “Playback” Button on the app to view the media.
- If the troubleshooting steps above didn’t help with the app issue, please contact our customer service.