I can’t see the photos/videos taken on my device!

Please confirm the following:

• Please make sure that you have connected to the drone’s Wi-Fi access point and downloaded the correct app for it.
• Check if your device’s memory is full.
  • If your device’s memory is full, you won’t be able to save media from the drone. Please clear up some space on your device memory for the drone’s media.
• Have you viewed the photos/videos on the application first?
  • If you haven’t done so, please view the media on the app first. Press the “Playback” Button on the app to view the media.
• If the troubleshooting steps above didn’t help with the app issue, please contact our customer service.