The app keeps crashing/showing a black screen!

If the app is crashing/showing a black screen upon launching, it may be encountering some device issues:

• Have you tried to restart your device?
  • Most of the time, restarting the device will clear up the app launching issues.
• Have you tried re-installing the app?
  • If restarting your device doesn’t help with the issue, please uninstall/re-install the app on your device.
• Have you tried using another device for the app?
  • Please see if you’re able to download and use the app on another device. Refer to the drone’s USER MANUAL for the system requirements of the app to make sure your device meets them.
• If the troubleshooting steps above didn’t help with the app issue, please contact our customer service.