My drone is not powering on/charging!

The drone not powering on may not only be about its battery. Please refer to the bullet points below:

• Have you fully-charged the drone/drone’s battery?
  • If the drone’s battery doesn’t have enough charge, it may not power on. Please refer to the drone’s USER MANUAL for the proper charging times/information.
• Is the battery working at all?
  • Normally, our drones’ batteries come with a factory charge out-of-the-box. Using the factory charge, you will be able to power on the drone and fly it for some time.
• Is the charger/charging box/charging cable doing what it’s supposed to do while/after charging?
  • Observe the charging indicator LED light. Please refer to the drone’s USER MANUAL for the proper behaviour of the LED while/after charging.
• Have you tried charging using a wall adapter?
  • If the charger doesn’t work on a computer USB port, try charging using a wall adapter.
• Have you turned off the drone before charging?
  • If your drone comes with internal batteries, make sure to turn off the drone before attempting to charge.
• If the troubleshooting steps above didn’t help with the power/charging issue, please contact our customer service.