I can’t take photos/videos on my drone’s camera!

There are a number of factors that might be affecting your drone camera’s capability to shoot media. Please refer to the bullet points below:

• Have you synced the drone to the controller properly?
  • If this is not the case, please refer to the drone’s USER MANUAL for the step-by-step procedure on how to sync your drone to the controller.
• Is the SD Card you’re trying to use on the drone camera larger than 16GB?
  • Our drones’ cameras only support up to 16GB of storage capacity. If this is not the case, please use an SD card with a lower capacity.
• Have you formatted the SD Card before use?
  • Before inserting the SD card to the drone’s camera, please format it on a computer. Make sure to pick FAT32 as its file system.
• What’s the behaviour of the camera lights?
  • After inserting the drone’s batteries, observe the LED light on the camera. Please refer to the drone’s USER MANUAL on the correct behaviour of the LED lights on the camera.
  • If possible, try to remove the camera (if possible) and re-attach it again. Make sure that the camera’s lens is pointing to the same direction as the drone’s front.
• If the troubleshooting steps above didn’t help with the camera issues, please contact our customer service.