I can’t take photos/videos on my drone’s camera!

Author: Test Test |

There are a number of factors that might be affecting your drone camera’s capability to shoot media. Please refer to the bullet points below:

  • Have you synced the drone to the controller properly?
    • If this is not the case, please refer to the drone’s USER MANUAL for the step-by-step procedure on how to sync your drone to the controller.
  • Is the SD Card you’re trying to use on the drone camera larger than 16GB?
    • Our drones’ cameras only support up to 16GB of storage capacity. If this is not the case, please use an SD card with a lower capacity.
  • Have you formatted the SD Card before use?
    • Before inserting the SD card to the drone’s camera, please format it on a computer. Make sure to pick FAT32 as its file system.
  • What’s the behaviour of the camera lights?
    • After inserting the drone’s batteries, observe the LED light on the camera. Please refer to the drone’s USER MANUAL on the correct behaviour of the LED lights on the camera.
    • If possible, try to remove the camera (if possible) and re-attach it again. Make sure that the camera’s lens is pointing to the same direction as the drone’s front.
  • If the troubleshooting steps above didn’t help with the camera issues, please contact our customer service.

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