I have technical concern about my drone. How do I get help?
You may contact our customer service. In order to get the best help as possible via our customer service channels, please prepare the following:
- The FCC ID of your drone
- This can be found either on the drone’s box or printed on the drone’s body itself. It can also be found printed on the drone’s controller.
- The specific issue of the drone
- Please take note of the specific issue of the drone and provide details on what/when/where/how it happened.
- A photo of the purchase receipt
- If possible, please be ready for a photo of the drone’s purchase receipt for us to verify its warranty eligibility.
- A video demonstrating the drone’s issue
- Take a video of the drone’s issue so customer service will have a better understanding on what needs to be done to resolve the issue.
- Your shipping details and phone number
- Providing us your shipping details and phone number will make us ready for a replacement order once needed.